CAT-03 · ICT services
ICT that works for every school.
Managed service, helpdesk and infrastructure, specified against DfE digital and technology standards.
Fragmented IT costs more than it looks
Many trusts grow by adding schools, and each school brings its own IT provider, technician or way of working. The result is patchy support, ageing kit, duplicated licences and no clear strategy. A trust-wide ICT tender fixes the structure, not just the price.
What we handle
- An audit of infrastructure, devices, support arrangements and spend in every school
- Interviews with headteachers, IT leads and finance to understand what good looks like
- A specification aligned to the DfE’s digital and technology standards for schools
- Service levels for the helpdesk, on-site support and response times
- A compliant, advertised tender or framework call-off, scored on quality as well as cost
- Shortlist presentations to a trust panel, and a clear award report for your board
- Contract terms, KPIs and an exit plan so you are never locked in
The result
Castle Partnership Trust moved seven schools onto a single provider and one helpdesk, saving over £22,000 a year, cutting support response times by 45% and replacing 80 outdated devices.
Case study · Castle Partnership TrustRead the full case study →
One ICT partner for seven schools
The challenge
Several local providers and in-house technicians meant fragmented systems, service interruptions, ageing infrastructure, rising costs and no clear IT strategy.
What we did
- Audited ICT in every school and interviewed heads, IT leads and finance
- Wrote a Trust-wide specification aligned to DfE digital standards
- Ran an open, advertised tender with shortlist presentations to a Trust panel
Results
£22k+
saved every year
45%
faster response to support tickets
80
outdated devices replaced
3 yrs
contract, with extension options
“This was one of the smoothest and most transparent procurement processes we've experienced.”CFO, Castle Partnership Trust